Shaunte Thomas

About Shaunte Thomas

Experienced Customer Care professional, I have over 15 years of experience managing multi-disciplinary functions including Corporate Communication, Human Resources, PR and Digital Marketing.I am a focused problem solver, constantly trying to streamline processes and generate efficiency.Keen to employ novel methodologies to produce innovative solutions, I like to keep myself abreast of the latest industry and market trends.I am also fond of poetry and music and am proficient in Canva.With over 8 years of experience as a Customer Care Professional and Digital Marketer and 2 plus years in Human Resources at DCF.Presently obtaining a Master\'s in Marketing and looking to work in tech.I can be reached at s••••••••@gmail.comSpecialties: Marketing, Digital Marketing, Marketing Strategy, Event Management, Events Coordination, Strategy, Reasoning Skills, Analytical Skills, Communication Skills, Critical Thinking, Detail Oriented, Interpersonal Skills, Analytical Aptitude, Communication Oriented, Detail Orientation, Interpersonal Skills, Creative Thinking, Coordinating Activities

Experience

1. Customer Service Representative

   Publix Super Markets

   Jun 2008 — Present · Miami, FL, US

   As a customer service representative at Publix Super Markets, I provided timely customer service via telephone by processing client issues. I coordinated with the team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.Key Achievements- Supervised customer service staff in the customer support center; managed over 50 customer service staff to sell over worth of products and services quarterly- Led team of 3 to manage customer issues and complaints; received a customer service award for reducing the turnaround time of closing customer complaints by 50% in 6 months and increasing customer satisfaction ratings by 3 points

Education

• Florida International University

  Communication, Communication and Media Studies

  2017 — 2019

• COOP Careers Fellowship

  Digital Marketing

• Florida Atlantic University

  Hospitality & Management Certification

• Florida International University

  Master of Science - MS, Marketing