Shaun Norton
Multi-unit Franchisee Owner @Sport Clips Haircuts
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WORK HISTORY
Multi-unit Franchisee Owner @Sport Clips Haircuts
Over the course of my career with Sport Clips, I have spearheaded an extraordinary growth journey, expanding from a single store to a dynamic portfolio of over 40 locations. This transformation reflects my dedication to excellence and strategic vision in the competitive franchise landscape.My role as a franchisee involves not only managing day-to-day operations but also driving the overall business strategy, fostering a culture of exceptional customer service, and leading a talented team of professionals. By focusing on operational efficiency, employee development, and customer satisfaction, I have successfully scaled our footprint, enhancing brand presence and achieving sustained revenue growth.Key Achievements:Growth Leadership: Expanded from 1 to 40+ stores, demonstrating robust strategic planning and execution capabilities.Operational Excellence: Implemented best practices and streamlined processes to enhance store performance and customer experiences.Team Development: Built and nurtured high-performing teams, fostering a positive and productive work environment across all locations.My journey with Sport Clips is a testament to my commitment to building successful franchise operations and driving continuous growth. I look forward to leveraging this experience to explore new opportunities and contribute to future successes in the franchise sector.
EDUCATION
Ball State University
Bachelors
SKILLS
ABOUT SHAUN NORTON
I’m a multi-unit operator and holding company builder focused on acquiring and scaling service businesses through disciplined execution and AI-enabled operations.My background is rooted in leading multi-location teams, building repeatable operating systems, and improving performance through clear standards, measurable KPIs, and consistent leadership rhythms. I approach AI the same way I approach operations: practical, outcome-driven, and tightly connected to the frontline. The goal isn’t “more tools”—it’s fewer bottlenecks, faster decisions, and a business that runs predictably at scale.As a COO-minded leader, I focus on the infrastructure that makes growth sustainable:AI-enabled customer capture & follow-up (missed calls, after-hours response, pipeline recovery, speed-to-lead)Operational cadence & accountability (scorecards, weekly rhythms, field leadership routines, execution tracking)Labor planning & capacity management aligned to demandMulti-unit consistency (playbooks, training systems, audits, performance coaching)Process automation & reporting to reduce manual work and increase visibilityThrough my holding company, I pursue acquisitions where strong fundamentals already exist—then partner with leadership teams to install a modern operating cadence and selectively deploy AI to tighten execution. I’m especially interested in AI applications that directly impact revenue and service delivery: converting missed opportunities, standardizing communication, reducing admin workload, improving staffing decisions, and creating real-time operational clarity across locations.I’m comfortable in both strategic and hands-on modes—setting direction, building the system, coaching leaders, and ensuring execution sticks. I value clarity, responsiveness, and high-integrity leadership, and I’m driven by creating environments where teams can win consistently.If you’re a recruiter or operator looking for a leader who can scale multi-unit operations and modernize execution with AI, I’m open to connecting.
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