Shaun M. Smith

About Shaun M. Smith

Senior level leader with experience managing regional direct reports and nationwide indirect sales• Proven award-winning record of delivering significant results to stakeholders• Dynamic leader and motivator using an effective combination of analytical and interpersonal skills• Talent for performing KPI root-cause analysis with large data sets• Captivating presenter with ability to influence others and win support on important initiatives#Leadership,#SalesManagement,#Consulting,#IndirectManagement,#DealerManagement,#BusinessDevelopment,#ClientDevelopment,#CreativeProblemSolving,#RelationshipDevelopment,#Management,#Leadership,#CustomerRelationshipManagement(CRM),#NewBusinessDevelopment,#Cross-FunctionalTeamLeadership,#ProjectManagement,#StrategicPlanning,#Presentations,#Optimism,#Agility,#DataAnalytics,#KPI,#RootCauseAnalysis,#ProblemSolving,#Strategy,#Training,#CustomerExperience,#TeamBuilding,#SolutionSelling,#ValueSelling,#Telecommunications,#MicrosoftOffice365,#AccountManager,#SeniorNationalAccountManager,#DealerManager,#Jobs

Experience

1. Sr Channel Manager - National Partner Sales

   Lumen Technologies

   May 2023 — Present · US

   Business relationship owner of key partner accounts nationwide overseeing a door-to-door sales force of 300+• 2024 1st Half Organizational VIP – Top Channel Manager: 2nd in Total Partner Fiber Sales Companywide, Doubled Partner Footprint Presence, 6 consecutive months of increased sales• Increased key account locations by 267% within first year, providing a YoY net volume improvement of 100%.• Generating $2M+ in annually recurring revenue across the 16-state Lumen footprint.• Proposed, contributed to development, and currently executing on national leads model re-design to bring accountability and maximize sales efficiency, catalyzing unprecedented net adds growth.• Led peer and leadership group in building and implementing national lead master to increase field effectiveness.

Education

• Columbia College

  Bachelor of Science - BS, Business Administration and Management, General; Minor - Finance

Skills

• Call Centers
• Customer Experience
• Sales
• Strategy
• Team Building
• Telecommunications
• Solution Selling
• Wireless
• Sales Operations
• Customer Retention
• Customer Service
• Account Management
• Direct Sales
• Customer Satisfaction
• Training
• Sales Management
• Sales Process
• Team Leadership