Shaun McDougall
EVP, Head of Consumer Banking
- Role
- Head of Consumer and Small Business at First Horizon Bank
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Shaun McDougall
In the not too recent past, company images were shaped by marketing teams and advertising gurus. Today, a brand is truly defined by the customer. Setting the tone for operational excellence, my unique approach to leadership has always been rooted in my unrelenting focus on helping clients achieve their goals and dreams. Additionally, I have a breadth of experience implementing innovative, nimble solutions geared toward evolving customer needs, while simultaneously managing risks and maximizing profitability. Shaping winning teams driven by a passion for achieving the impossible within the evolving financial services ecosystem, I am a well-established master of strategy and innovative process implementation within Retail, Business Banking, and Wealth Management. I welcome any thoughts, questions, or comments you have regarding my work, so please feel free to connect with me or email me at M••••••••@icloud.com, as I am always interested in making new professional acquaintances.
Experience
Head of Consumer and Small Business
Aug 2025 — Present · Memphis, TN, US
Lead the strategic direction of First Horizon Bank\'s Consumer Banking division, enhancing retail, small business, and digital banking services. • Implementing innovative banking solutions that will increase customer engagement and satisfaction. • Fostering a collaborative team environment, resulting in improvement in operational efficiency across all banking channels.
Education
University of Phoenix
MBA, Global Management
Cornerstone University
BS, Management
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