Shaun Williams

About Shaun Williams

With nearly three decades of experience working alongside global brands, I’ve seen firsthand how emerging technologies like AI, machine learning, and automation are reshaping the digital marketing and customer experience landscape. From my roles as an employee, consultant, founder, and investor, my focus has always been on driving innovation that helps businesses adapt to an ever-changing, tech-driven world. In 2014, I founded SPS DGTL with a vision to transform digital customer service, creating solutions that bridged the gap between technology and personalized customer care. As the digital landscape evolved, so did my vision. In 2024, I officially founded DGTLsuite, where I am now leading the development of a next-generation SaaS platform. Drawing on my deep expertise in customer experience and technology, our solutions leverage AI, automation, and data analytics to not only optimize customer care but also enhance digital marketing, improve engagement, and drive measurable business growth. As digital transformation accelerates, the lines between marketing, customer service, and technology continue to blur. The modern consumer demands personalized, real-time experiences, and companies must adapt to meet these expectations. AI and data-driven insights are revolutionizing digital marketing, allowing businesses to better understand customer behaviors, optimize campaigns, and enhance ROI. Those who embrace this shift will unlock new opportunities for growth and long-term success. At DGTLsuite, we are leading this change with our AI-powered solutions that enhance everything from social media marketing and content automation to customer service and analytics. Our platform is built for scalability, enabling businesses to stay ahead in a competitive, digital-first world. Whether it’s automating customer care, optimizing digital marketing efforts, or delivering actionable insights from big data, we are committed to helping businesses grow through intelligent automation and data-driven decision-making. I am passionate about exploring how technology—particularly AI and automation—can drive customer-centric growth and deliver impactful digital experiences that not only meet but exceed customer expectations. Let’s connect if you’re interested in discussing how AI and digital marketing solutions can transform your business.

Experience

1. Principal Consultant - Digital & Data

   Y&L Consulting, Inc.

   Jun 2013 — Present · San Antonio, TX, US

Skills

• Business Objects
• Data Integrity
• Leadership
• Analytics
• Digital Media
• Start-Ups
• Sdlc
• Social Media
• Solution Architecture
• Teradata
• Data Integration
• Microstrategy
• Business Analytics
• Saas
• Data Stewardship
• Big Data
• Software Project Management
• Oracle
• Requirements Analysis
• Requirements Gathering
• Hyperion Enterprise
• Business Intelligence
• Analysis Services
• Consulting
• Digital Strategy
• Cognos
• Business Process Improvement
• Eim
• Social Media Marketing
• Data Modeling
• Master Data Management
• Sharepoint
• Product Information Management
• Strategy
• Data Warehousing
• Management Consulting
• Management
• Etl
• Enterprise Software
• Data Quality