Shaunik Rai

About Shaunik Rai

A multi-lingual business and I.T. professional with experience in marketing, client relationship management, recruitment, and service desk management. Proactively work towards helping others and delighting them with exceptional service as I believe that true success comes from being of exceptional value to others.Regard my work as my art - something that no one else can do as well as me since they cannot add the unique value that I can though my unique talents and skills. Consider it important to do a good job for the inherent satisfaction and sense of accomplishment one feels and the pleasure of a good night\'s sleep after an honest day\'s work and a job well done.\"Wenn schon, denn schon.\"Also believe in the concept of a \"total quality person\" and am thus committed to continuous improvement of my self since education is a lifelong process and excellence in day-to-day tasks is required to reach the goal of perfection.

Experience

1. Robotic Process Automation Controller

   Tata Consultancy Services

   Jan 2020 — Present · Bengaluru, IN

   The Blue Prism Process Controller is a key role that supports and administers the day to day running of Blue Prism processes in the live environment.As a Process Controller, I schedule and run Blue Prism processes, ensure the stability of the Blue Prism IT environment, investigate any issues in the live processes, and raise change requests or support calls where required.My responsibilities include the following:• Daily administration of the Blue Prism live environment (running processes, maintaining resource PCs, viewing logs etc)• Case Management, managing and allocating process workloads• Managing and investigating exceptions (Business and System Exceptions)

Education

• Institute of Technology and Management, Gurgaon

  Bachelor’s Degree, Information Technology

  2006 — 2010

• Alliance Francaise de Delhi

  DALF-C1, French Language

  2011 — 2011

• BIMTECH

  Master of Business Administration (M.B.A.), Marketing

  2014 — 2016

• Ryan International School

  High School, PCM with Computer Science

  2001 — 2003

• British Council

  BEC Vantage - level B2, Business English

  2007 — 2007

• NIIT Gurgaon

  Diploma in Dot NET Technology, Computer Science

  2013 — 2014

Skills

• Online Research
• English to French
• Leadership
• Team Management
• Databases
• Sales
• Project Portfolio Management
• Web Applications
• Web Content Management
• French to English
• Market Research
• Social Networking
• Typing
• E-Business
• Account Management
• Web Project Management
• Management
• Sales Management
• Recruiting
• Requirements Analysis
• Social Media Marketing
• Competitive Analysis
• Web Marketing
• Business Development
• Marketing Management
• Email Marketing
• Lead Generation
• Online Marketing
• Copywriting
• Marketing
• Web 2.0