Shaun H.
Passionate Level 1 Operational Technician at TierPoint | Committed to Ensuring Smooth IT Operations
- Role
- Level 1 Operational Technician at TierPoint
- Location
- New Rochelle, NY, US
- LinkedIn followers
- 500 followers
About Shaun H.
I am a level 1 operational technician at Tier-point and UBIF Technician at Asurion, where…
Experience
Level 1 Operational Technician
Oct 2023 — Present · New York, NY, US
Provides quality internal and external customer service surrounding the Company values. Assemble/build hardware to meet client/service order specifications.Test in-stock hardware to determine functional status. Run diagnostic suites on Dell, Sun and HP servers. Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services.Assist in the installation, racking, and cabling of equipment. Run, terminate, and test cables. Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.Equipment monitoring.General understanding of TCP/IP principles.User level experience with at least one server Operating System. Provide remote hands and eyes support for customer issues/concerns.Hardware setup and troubleshooting skills.Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment.Ability to react to alarms and escalate all issues.Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
Education
Borough of Manhattan Community College
Computer Science
2006 — 2006
Southern Westchester BOCES
Certificate
2001 — 2003
New Rochelle high school
General Diploma
1999 — 2003
Westchester Community College
Certification
2017 — 2021
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