Shaun Neal
Director of Fulfillment @Jack Archer
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WORK HISTORY
Director of Fulfillment @Jack Archer
Kansas City, MO, US
In my current role, I lead fulfillment operations spanning our in-house eCommerce network, an internal 3PL (Fulfilled by Jack), and external 3PL partnerships. I drive network performance, contract strategy, and staffing optimization while advancing continuous improvement across quality, speed, and returns. By overseeing multi-site execution and strengthening operational standards, I ensure scalable performance and a consistently exceptional customer experience through data-driven planning and accountability.
EDUCATION
Bellevue University
Master of Science (M.S.)
Norwich University
Bachelor of Arts (B.A.)
SKILLS
ABOUT SHAUN NEAL
I help eCommerce organizations scale smarter (not just bigger). For more than a decade, I’ve led high-volume fulfillment, distribution, and logistics operations, transforming underperforming networks into efficient, profitable, customer-centric engines. I’m at my best when building something end-to-end: launching new facilities, maturing operational systems, developing people, and designing fulfillment infrastructures that elevate service while reducing cost and complexity. My leadership approach is rooted in clarity, accountability, and continuous improvement. I build high-performing teams, implement lean and data-driven processes, and drive cross-functional execution that strengthens performance across safety, quality, cost, and delivery. Whether optimizing multi-site networks, scaling operations, or leading complex transitions, I\'m trusted to deliver results reliably, sustainably, and with discipline.
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