Shaun Elkin
Director, Software Delivery & Integration | Program Management & Professional Services Leader | AI, Voice Biometrics, Digital Automation, Customer Contact Center | Building High-Impact Tech Teams
- Role
- Engagement Manager at NeuraFlash
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Shaun Elkin
Transforming Complex Systems into AI-Driven Business PlatformsTechnology leader with 20+ years driving large-scale software and AI transformation for global enterprises. Proven expertise orchestrating cross-functional teams to deliver generative AI solutions, automate digital workflows, and achieve measurable operational gains across Fortune 500 partners.What Sets Me Apart:I deliver enterprise-scale technology that sticks. At Microsoft, I led the launch of generative knowledge and orchestration in Copilot Studio, improving service reliability (+5bps), halving response times, and driving innovation in customer-facing automation. My teams don’t just deliver code—they drive customer success, consistently ranking top 20% globally for engagement. I developed delivery frameworks at Nuance that cut project overages 60% and raised on-time delivery from 70% to 100%, all while elevating NPS and partner satisfaction.Core Impact Areas:AI-Driven Product Leadership: Launched and scaled advanced AI features at Microsoft, making Copilot Studio a reference for business productivityProgram Management Excellence: Ran global service teams delivering multi-million-dollar contact center transformation programs, streamlining process control, risk management, and customer satisfaction.Customer-Centric Solutions: Translated business ambiguity into technical strategy, enabling rapid, reliable solution rollouts with measurable business impactCross-Functional Team Building: Grew, mentored, and retained high-performaning cross-functional technology teams, achieving top engagement and satisfaction rankingsEnterprise Innovation: Advanced enterprise adoption of voice, NLU, and AI automation, supporting Fortune 500 growth and digital transformationCurrent Focus:Open to senior tech leadership roles where hands-on AI innovation, business strategy, and team acceleration create durable value. Let’s connect to discuss how program discipline and next-gen technology can modernize your operations.
Experience
Engagement Manager
Nov 2025 — Present · Boca Raton, FL, US
Education
Rutgers University
BS, Industrial Engineering
WPUNJ MBA Program
Master of Business Administration (MBA)
2015 — 2020
Skills
- Sdlc
- Solution Architecture
- Software Project Management
- Requirements Analysis
- Ivr
- Cloud Computing
- Agile Methodologies
- Enterprise Software
- Java
- Saas
- Product Management
- Industrial Engineering
- Sql
- Integration
- Professional Services
- Ant
- Cti
- Team Management
- Pre-Sales
- Speech Recognition
- Software Development
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