Shauna Pugliese

About Shauna Pugliese

Adventure tour guide delivering outstanding customer service in dynamic environments around the world for a luxury active travel company. Act as an experience curator, concierge, translator and cultural ambassador with a passion for connecting with others. Strength in anticipating, troubleshooting and solving problems, including detailed logistics. Experiential marketing expertise, including project management for key events. Natural leader with strong team building skills. Fluent in Spanish.

Experience

1. Field Manager- Asia

   Backroads

   Oct 2025 — Present

   Oversee trip quality, new trip development, and regional operations across 10+ countries in Asia. Lead with a focus on people, culture, quality, and collaboration—mentoring our regional experts and local teams, developing high-performing cross-cultural teams, and strengthening partnerships with hotels, ground operators, and destination management partners.Bridge strategy and execution by managing logistics, contracts, and costs; driving new trip design and continuous quality improvement. Passionate about leadership and cultural integration, connecting diverse teams across Asia to deliver seamless, world-class, intentional and lifechanging Backroads experiences for our internal team, local teams and guests alike.Spending substantial time in Asia with a home base at our Berkeley hub.

Education

• University of Notre Dame

  Bachelor of Business Administration, Marketing, Graphic Design

  2011 — 2015

• Fundación José Ortega y Gasset

  Diploma of Hispanic, Latin American, and European Studies

  2013 — 2013

Skills

• Coaching
• Microsoft Office
• Public Speaking
• Creativity
• Microsoft Word
• Microsoft Powerpoint
• Team Leadership
• Adobe Creative Suite
• Customer Service
• Social Media
• Proficient in Spanish
• Leadership
• Spanish
• Problem Solving
• Discipline
• Sexuality Education
• Time Management
• Training
• Powerpoint
• Microsoft Excel
• Teamwork