Shauna Mika
Director, Client Insights @SMG - Service Management Group
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WORK HISTORY
Director, Client Insights @SMG - Service Management Group
Kansas City, MO, US
Manage a team of professionals who oversee cross-channel experience management programs across industries. I provide strategic thought leadership to executive contacts, help drive action from insights and drive program value. I am responsible for guiding the insights development, leading the presentation of data and managing client expectations and timelines for insights deliverables for a large portfolio of brands.
EDUCATION
The University of Kansas
Bachelor of Science (B.S.), Journalism; Strategic Communications
ABOUT SHAUNA MIKA
I am a hard-working professional with almost seven years of experience in consumer insights and program management. I work directly with clients to enhance their experience management programs and drive loyalty with their customers. I utilize cross-channel feedback to create high-quality, actionable insight presentations and present those findings to executive leadership
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