Shaunak Rane

About Shaunak Rane

Results-driven Key Account Manager with expertise in WhatsApp for Business, AI-powered Chatbots, and Conversational Solutions (AI/NLP) within the CPaaS & SaaS landscape. I specialize in helping businesses optimize their customer engagement strategies through intelligent automation, scalable messaging solutions, and data-driven insights.With a proven track record in managing high-value client portfolios, I focus on driving revenue growth, enhancing customer experience, and ensuring seamless digital transformation. My experience spans across B2B and B2C environments, where I have successfully led onboarding, training, and support programs to maximize ROI and customer satisfaction.Key Strengths- Strategic Account Management & Growth – Identifying opportunities for upselling and cross-selling to drive business expansion- Conversational AI & Automation – Implementing AI-powered chatbots and NLP-driven solutions for enhanced customer interactions- Customer Experience & Retention – Boosting engagement through data-backed insights and innovative communication strategies- CPaaS & SaaS Solutions – Deep understanding of cloud-based communication platforms to enable scalable business solutions- Collaboration & Problem-Solving – Working closely with internal teams and clients to address challenges and improve operational efficiency.Passionate about leveraging emerging technologies to redefine customer engagement, I thrive in dynamic environments where I can drive impact through innovation and strategic execution.

Experience

1. Technical Account Manager

   OneXtel

   Oct 2025 — Present · Mumbai, IN

   As a Manager – Technical Account Management (TAM) at OneXtel Ltd, I specialize in enterprise messaging solutions with a focus on SMS and WhatsApp for Business, helping organizations elevate their customer communication and engagement strategies through CPaaS innovation.My role centers around strategic account management, client enablement, and digital transformation, ensuring that enterprises effectively leverage messaging, automation, and analytics to drive measurable business outcomes.Key Responsibilities- Strategic Account Leadership- Customer Success & Experience- SMS & WhatsApp Business Solutions- Solution Design & Enablement - Performance Analytics & Optimization - Innovation & Industry Alignment - Cross-Team Collaboration

Education

• Kopal Vidyanidhi College of Hotel Management and Management

  Bachelor’s Degree, Mass Communication/Media Studies

  2012 — 2015

• The Gokhale Education Societys College of Education and Research C/o R M Bhatt High School Parel Mumbai 400 012

  High School, Junior High/Intermediate/Middle School Education and Teaching

  1999 — 2009