Shauna Vinson

Human Resources Professional Project Specialist Staffing Specialist @Memorial Hermann Health System

Houston, TX, US

Collaborates with senior leaders, HR partners, business unit managers and others as appropriate to develop and implement a strategic staffing plan.• Completes daily management of open contracts and serves as a liaison to System leadership to ensure all needs are filled in a timely and organized manner.• Maximized customer experience by creating and providing product/market-specific educational resources• Improved customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics, and monitoring and analyzing results.• Implemented production, productivity, quality, and customer-service standards.• Contributed customer service information and recommendations to strategic plans and reviews.• Surpassed expectations in regards to meeting facility revenue goals on a consistent basis• Identified and recommended opportunities to increase productivity• Prepared all weekly dashboard and month-end Operational performance reports• Monitored productivity and quality to ensure high customer service satisfaction• Assisted the Director of Client Operations in the training and evaluation of staff for the district• Assisted in selecting, interviewing, hiring, training and the terminating of employees• Lead a cross functional team to complete assigned projects on time and with accuracy and efficiency.• Ensured detailed project plans were created and utilized to manage milestones, resources and dependencies.• Outlined the tasks involved in the project and delegate accordingly.• Conducted risk assessments, report identified risks to management, provide recommendations for mitigation of risk.• Provided frequent and effective communication to the project team.• Addressed all questions, concerns, and/or complaints throughout department projects• Tracked, monitored, developed, and managed multiple project schedules, milestones and work plans.

University of Houston-Downtown - currently pursuing

Supply Chain Management, International Business

Houston Community College

Associate of Arts (AA), Business Administration and Management, General