Shauna McLoughlin
VP Customer Success @ Kira
- Role
- VP of Customer Success at Kira
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Shauna McLoughlin
As a Customer Success leader with 20+ years of experience in edtech, I\'m passionate about building scalable CS organizations that drive measurable impact for customers and business outcomes.Throughout my career, I\'ve built and scaled Customer Success teams from the ground up and I specialize in creating data-driven operating systems, implementing AI-powered automation, designing health scoring models, and leading cross-functional partnerships that align Customer Success with Product, Sales, and Revenue Operations.
Experience
VP of Customer Success
Feb 2026 — Present
Education
Pace University
Master's Degree, Early Childhood Education
College of the Holy Cross
Bachelor's Degree, Spanish/Latin American Studies
Quantic School of Business and Technology
Executive MBA
2019 — 2020
Skills
- Sales
- Public Speaking
- Salesforce.com
- Strategic Planning
- Spanish
- Leadership
- Teaching
- Saas
- Classroom
- Account Management
- Project Management
- Program Management
- Social Media
- Staff Development
- Powerpoint
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