Shauna mc Erlaine
Head of Support @Citizen Ticket
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WORK HISTORY
Head of Support @Citizen Ticket
London, GB
EDUCATION
St Louis Grammar School Ballymena County Antrim
A-Levels and GCSE's, Foreign Languages and Literatures, General
University of Ulster Coleraine
Bachelor of Science (B.Sc.), Business Studies and French
Institute of Management and Leadership
Level 3 Workplace Coaching, Coaching
SKILLS
ABOUT SHAUNA MC ERLAINE
Bilingual Manager with 12 years experience in operations across varying sectors. With a Bachelors of Science in Business Studies and French language as well as being a certified Workplace Coach for Leaders and Managers, I have mastered the best ways to manage internal operational departments: Fluent in English (Native) & French (DALF C1 Level): Bsc Business Studies & French. ILM Workplace Coach for Leaders: 12+ years of operational experience in the Technology sector: Head of Support at Citizen Ticket (Recent Acquisition of The TicketSellers and Eventree Staffing)I am an operations leader with 5+ years of experience building and scaling teams within SaaS and platform based businesses.My work has focused on designing and optimising operational infrastructure, from building functions from the ground up to leading cross functional initiatives during periods of rapid growth and acquisition. I specialise in improving efficiency, implementing scalable processes, and using data to inform decision making.I have led operational transformations including scaling a function from 0 to 12 employees, improving customer satisfaction from 4.0 to 4.9, and implementing automation strategies that reduced operational workload and improved performance.I am particularly interested in Business Operations and strategic roles within scale up tech companies, where I can contribute to company wide initiatives, optimise processes, and support growth through data driven execution.Based in London
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