Shauna Lostumo
Zounds Trainer Solution Center Manager @Zounds Hearing, Inc. Tempe Az
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WORK HISTORY
Zounds Trainer Solution Center Manager @Zounds Hearing, Inc. Tempe Az
manager of the Zounds solution center and assistant director of training for all franchise and corporate locations
SKILLS
ABOUT SHAUNA LOSTUMO
Zounds Hearing Aid Consultant (14 years) Running multiple locations. Managing one of the top selling locations for Zounds hearing (Sun City Arizona), grossing 150k plus per month on average. Training apprentices, customer based relationships. Counseling, and management.* Zounds Solution Center Manager: Front line IT staff for 220 plus locations. Front line contact for all fitting concerns and questions. Implement and develop all of Zounds Hearing training (Videos, instructions) using Microsoft Video edit, Snagit, VIMEO, and other editing implementation. Implementing and launching new POS systems including merchant interface requirement and PCI compliance. Creating flow charts for all new implementation of systems and protocol * Zounds Operations Support Manager: Coordination with newly opening franchisees and strategically planning their opening schedule. Implementing all merchant information and interface with POS system. Opening inventory and IT equipment order and shipment. ACH payments. Training. Monitoring all urgent concerns, outages and deescalating franchisees during those times.*Zounds Opening Team support Manager: Performing all new franchisees opening calls, setting up ACH payments and complying with PCI. Planning training trips for Franchisees that coordinate with training dates and \"soft openings.\" Working with Med RX for equipment and inventory for opening day. Coordinating with Franchises and on call for Grand Opening Day
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