Shaun Yazdanpanah

Head of Technology Services @Virgin Atlantic

Crawley, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2021 — Present

Head of Technology Services @Virgin Atlantic

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Head of Technology Service is a member of the Technology Leadership team to ensure the strategic objectives of the Technology function are delivered in a collaborative way. Accountable for the governance and assurance of all technology support and service delivery to the business, leading the Technology Commercial and Technology Service Assurance teams, as well as having direct accountability for all service delivery from all partners, and the operational service delivery resource from the core service aggregation provider.

SKILLS

Service-Level Agreements (Sla)Access ControlChange ManagementManagementIT OutsourcingLotus NotesInfrastructureService ImprovementService DeskTechnical SupportHardwareSoftware InstallationService Desk ManagementSimsTroubleshootingActive DirectoryMicrosoft TechnologiesIT OperationsIT Service ManagementDesktop ComputersBlackberry Enterprise ServerHelp Desk SupportItilSlaMicrosoft ProductsProblem ManagementService DeliveryWsusRemote DesktopWindows 7Incident ManagementService ManagementTeam LeadershipItil V3 Foundations Certified

ABOUT SHAUN YAZDANPANAH

Self motivated IT professional always seeking improvement within myself and my workplace.…

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Shaun Yazdanpanah — Head of Technology Services at Virgin Atlantic in Crawley, GB | Unifers