Shaun Smith
Key Account Manager @UniFirst Corporation
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WORK HISTORY
Key Account Manager @UniFirst Corporation
Hyattsville, MD, US
Manage a high-value enterprise portfolio maintaining 92%+ retention.• Serve as primary contact for executive decision-makers ensuring proactive communication and accountability.• Conduct strategic business reviews using KPI and ROI analysis to support client decisions.• Drive incremental revenue through consultative upselling of uniform rental and facility service solutions.• Lead contract renewal processes with extensive on-site client engagement.
EDUCATION
The Travel Institute
Certificate, Certified Travel Associate
Wilkinsburg Senior High School
High School Diploma, Business Management Focus
The Travel Institute
Certificate, Certified Travel Counselor
CourseCareers
Sales Certification, Sales Technology Development
SKILLS
ABOUT SHAUN SMITH
Results-driven Key Account Manager and operations leader with 20+ years of experience in enterprise account management, customer retention, logistics operations, and revenue growth within B2B service environments. Proven success managing high-value client portfolios, leading cross-functional teams, and driving operational efficiency through KPI analysis and strategic process improvements.Expertise includes strategic account planning, contract negotiations, customer success leadership, supply chain coordination, territory management, consultative sales, and business process optimization. Demonstrated history of improving retention rates, strengthening enterprise partnerships, and exceeding performance targets through data-driven decision-making and proactive client engagement.
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