Shaun Peterson

About Shaun Peterson

Does Your Security System Fit The World We Live In? Come check out and sign up for a demo through our website. I create, develop, re-engineer and grow technical support organizations. Driven Support and Operations executive with extensive experience in managing multi-national small and large organizations. Thrives in a fast-paced, constantly evolving multi-tasking environment where customers require immediate resolution to their problems. I create extremely strong relationships with strategic customers ensuring a strategic advantage. Experienced in growing organizations while hiring and retaining talent. Repeatedly designed and documented effective and efficient infrastructure needed to enable a growing organization to provide excellent service.Specialties:* Migrate/integrate support organizations into acquired company.* Define, Monitor, Analyse, Improve and Control (DMAIC) support organizations.* Re-build Support Infrastructure.* Drove streamlining of support services through removal of wasted process and creation of standardization.* Create new support services customers need.* Migrate start-up support organizations to support enterprise customers by adding the SLA/SLO\'s and internal processes to meet their expectations.* Foster Knowledge Centered Support (KCS) ideology.* SalesForce.com business rules, automation, and escalation management.

Experience

1. VP of Customer Support and Product

   Blub0x Security

   Feb 2015 — Present

   BluBØX is a US manufacturer of Security 4.0 Physical Security hardware and software. The Security 4.0 standard designates the latest generation of physical security products and services. It is the 4th era of disruptive technologies and is defined by the combination of Cloud, Mobile, Biometric, Open, Unified, and Smart Systems. BluBØX is the first company to offer a robust and integrated suite of Security 4.0 products and services. Our third party system integration partners sell BluBØX products and services throughout the US, including: • Cloud Hosted Security • Access Control • Alarm Management • Video Management • Visitor Management • Person Readers • Access and Alarm Panels • Destination Control Processors • Power Controllers The BluBØX Team is comprised of security veterans that think differently and beyond current industry trends. The company was created using the most modern corporate governance tools and software platforms to deliver the most accurate and efficient service possible. In addition, the entire team owns a share of the company so they all have a vested stake in assuring the success of BluBØX’s customers. If you want to be a part of tomorrow’s Physical Security solutions, take a look at BluBØX today!

Education

• Plymouth State University

  BS, Computer Science

  1983 — 1987

Skills

• Mobile Devices
• Salesforce Administrator
• Monitors
• Pmp
• Kcs
• Leadership
• Solaris
• Salesforce.com
• Management
• Linux
• Virtualization
• Salesforce.com Administration
• Software Development
• Cloud Computing
• Professional Services
• Operating Systems
• Kepner-Tregoe
• Software Engineering
• Strategy
• Windows
• Lean Thinking
• Product Management
• Xml
• Saas
• Lean Six Sigma
• Technical Support
• Pre-Sales
• Account Management
• Storage
• Business Intelligence
• Knowledge Centered Support
• Unix
• Executive Management
• Hardware
• Solution Selling
• Start-Ups
• Enterprise Software
• Integration
• Software Project Management
• Six Sigma