Shaun McCrory
Senior Manager @National Bank of Canada
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WORK HISTORY
Senior Manager @National Bank of Canada
Montreal, QC, CA
Senior Manager of the IT Personal Banking / Retail and Client Experience Centre support team. Reporting into the Senior Manager of the IT End User Support group our team of approximately 45 employees are responsible for level 1 service desk support as well as desktop support, request management and access management for over employees across Canada.
EDUCATION
Cegep - Champlain College
DEC, Social Sciences
Cegep - Champlain
MCP, A+ Certification, Microsoft Certified Systems Engineering Program
SKILLS
ABOUT SHAUN MCCRORY
Experienced Information Technology Service Desk and IT Desktop Support Manager with a demonstrated history of working in the banking / financial industry. Skilled in IT Service Management, ServiceNow, BMC Remedy, Windows, Contact Centers, Desktop Support and Access /Request Management. Currently responsabile for level 1, level 2 support and access management for the Personal Banking and Retail businessines. Previously responsible for the IT Operational Excellence & Support Experience team, a group designed to continuously improve and transform the support experience of our internal employees across all business lines. Strong information technology professional with 20+ years experience including over 15 years in a managerial role. ITIL v3 Foundations certified.
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