Shaun Lang
IT Support & Sysadmin, Facilities Coordinator and Office Manager @Jwp Connatix
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WORK HISTORY
IT Support & Sysadmin, Facilities Coordinator and Office Manager @Jwp Connatix
Plymouth, GB
IT Support & System AdministratorAs an IT Support & System Administrator, I managed user lifecycle processes across Active Directory, Okta, Jira, Google Workspace, and Microsoft 365, focusing on secure access, permissions, and MFA. I handled onboarding/offboarding, managed IT assets via SnipeIT, and provided Tier 1–3 support, resolving hardware, software, and network issues for both local and remote teams.I worked closely with InfoSec to enforce cybersecurity best practices, including patch management, secure system configurations, and user training. I led the development of documentation and troubleshooting guides in Notion, streamlining internal processes, reducing support tickets, and empowering users to resolve common issues independently.In addition to resolving technical issues, I focused on continuous improvement, implementing automation tools to streamline workflows and improve team efficiency. Collaboration with HR, Finance, and Operations ensured that IT projects aligned with business goals, contributing to overall productivity. I implemented scalable IT solutions, proactively managing system performance, user education, and security, driving an effective and secure IT environment. Facilities & Office Manager – UKAs UK Facilities & Office Manager, I oversaw daily office operations, vendor relationships, and space planning to ensure an efficient, safe workspace. I ensured compliance with Health & Safety standards, conducting DSE assessments, risk audits, and PAT testing, and served as the Fire Marshal.I partnered with HR to develop office policies, manage hybrid working strategies, and led office relocations, space optimisations, and sustainability efforts. I also handled budgeting and worked with Finance to ensure efficient resource allocation.I successfully managed projects, delivering office upgrades to improve a modern and comfortable environment, contributing to a productive work environment and aligning with company needs.
EDUCATION
Ssg
Occupational Health and Industrial Hygiene
SwatPro Academy
Computer Systems Networking and Telecommunications
University of Plymouth
Education, Cert Ed
T2000
Level 3 IT Infrastructure, Information Technology
Wessex Business School
Level 5, Leadership and Management
ABOUT SHAUN LANG
PROFILEHighly proficient and customer-focused experienced System Administrator with over eleven years of experience ensuring robust, secure, and high-performance IT environments in fast-paced enterprise settings. I specialise in the architecture, deployment, and maintenance of Windows Server, Active Directory, network infrastructure, and AWS cloud platforms.I excel at bridging technical expertise with strategic support, leading complex troubleshooting, and driving stability through ITIL-aligned practices and automation (Python/PowerShell). A proven leader and mentor, I serve as the primary escalation point for junior administrators and am adept at seamlessly managing day-to-day IT operations in the absence of the IT Manager.My focus is on continuous improvement, system hardening, and delivering proactive, scalable solutions that directly support business continuity and growth.Core ExpertiseSystem Architecture & Deployment: Expertise in designing, deploying, and maintaining Windows Server, Active Directory, and Linux (Ubuntu) environments, ensuring 99.9% uptime and optimal performance.Cloud & Infrastructure Management (AWS): Proven experience managing and migrating services to AWS, alongside comprehensive administration of Google Workspace and enterprise backup solutions.Automation & Efficiency: Skilled in Python, PowerShell, and Bash to automate routine tasks, reduce manual effort, and enhance system stability and deployment speed.Cybersecurity & Compliance: Deep commitment to system security, implementing Access Control, Endpoint Protection, and proactive Patch Management to maintain a secure posture and regulatory adherence.Leadership & Escalation: Function as the technical lead and primary escalation point for complex hardware, software, and network issues, providing expert mentorship and ensuring rapid resolution within the ticketing system.SkillsSystems & OS: Active Directory, Windows Server, Windows, macOS, Linux (Ubuntu), Server AdministrationScripting & Automation: Python, PowerShell, Bash, AutomationCloud & Networking: Amazon Web Services (AWS), Google Workspace, LAN/WAN, DNS, DHCP, VPN, Network ConfigurationIT Service Management: ITIL Framework, Incident Management, Change Management, System AdministrationSecurity & Operations: Cybersecurity, Endpoint Protection, Access Control, Patch Management, System Monitoring, Troubleshooting
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