Shaun Kelley

About Shaun Kelley

I am a results-oriented professional who enjoys working in fast-paced atmospheres. My graduate-level education in Network and Cyber Security, combined with over 10 years of customer service and management experience have prepared me for a fast paced and demanding IT career. I believe in the power of communication to bridge people with vastly different skillsets and beliefs. My clients and fellow employees can testify to my communication style effectiveness, which delivered great workplace moral as well as increased customer account retention, rapport, and sales over the years. My key areas of expertise: IT Service Management, Customer Success Relationship, Networking, and Cyber Security. A few of my career accomplishments- Graduated from ECPI Network and Cyber Security program with a bachelor’s degree and a 3.9 overall GPA- Became proficient in Networking practices: building net configurations and connections (LAN and WAN), performing disaster recovery operations and data backups, maintaining and configuring virus protection, coordinating computer network and access use, and developed strategic problem-solving methods- Cyber Security practices: Analyzing and implementing security protocols against threats or malfunctions, implementing virus detection systems, resolving and documenting security issues, and tracking vulnerable scripts to avoid potential threats- Proficient in Management practices: Onboarding new customers, encouraged upsells, built relationships between customers and the support team, proven results in building trust and transparency, and evaluating customer needs- Managed over $1 million dollars-worth of inventory with 7 employees in my department under me- Developed effective ordering strategy to decrease company obsolescence- Developed warranty system to decrease unfilled warranty requests and mitigate chargebacks- Facilitated and organized plans for migration processes.In my free time, I enjoy spending time with my family and I love watching and actively playing sports.I look forward to meeting you! You can reach me at 75••••••51 or s••••••••@hotmail.com.

Experience

1. Information Security Officer

   Eolian

   Jun 2023 — Present · US

Education

• ECPI University

  Bachelor's degree, Network and Cyber Security

  2017 — 2019