Shaun Donahue
Director, Clinical and Vocational Services Claims Shared Services @OneAmerica Financial
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WORK HISTORY
Director, Clinical and Vocational Services Claims Shared Services @OneAmerica Financial
Dover, NH, US
EDUCATION
Northern Essex Community College
Associate of Arts - AA
Bradford College (United States) 1803-2000
Bachelor of Arts - BA
SKILLS
ABOUT SHAUN DONAHUE
As a Fortune 200 leader in insurance and financial services, I\'m passionate about driving organizational excellence and spurring growth. With a robust background in operational leadership, I\'ve consistently achieved results by spearheading transformative initiatives that enhance efficiency, control costs, and maximize profitability.At Lincoln Financial Group, I served as Assistant Vice President of Clinical Operations/Claims Shared Services, overseeing a team of 215 professionals and managing a $35M budget. Notable achievements include implementing Lean Six Sigma methodologies, saving $3M annually, and supporting the launch of a mental health center of excellence to support claimants\' return-to-work efforts post-pandemic.As Director of Installation Services at Liberty Mutual, I established and managed an industry-leading operation, driving significant improvements in customer installations while absorbing a 56% increase in total installations without adding staff. I also supported strategic planning, budgeting, and talent development efforts, increasing employee engagement by 20% and productivity by 15%.Throughout my career, I\'ve been recognized for my innovative thinking and ability to lead cross-functional teams in achieving exceptional outcomes. I excel in operational innovation, continuous process improvement, and ensuring alignment with strategic objectives to enhance overall quality, productivity, and bottom-line financial performance.But it\'s not just about the numbers; it\'s about people too. I firmly believe that success is built on the strength of relationships and the development of talent. As a seasoned leader, I prioritize the growth and empowerment of my team members, nurturing their skills and fostering a culture of collaboration and excellence.My overall expertise spans operational innovation, quality assurance, strategic planning, change management, and talent development. I\'m driven by a commitment to leading impactful change and delivering tangible results, and I\'m eager to leverage my skills and experience to make a lasting impact wherever I go.
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