Shaun Bob

About Shaun Bob

Resourceful and meticulous Recruiter and Sourcer with over 4+ years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.

Experience

1. Service Support Manager

   Gallagher

   Jan 2025 — Present · Pune, IN

   Managing Customer support operations-Ensure all client specific records are compliant with regulatory standards-Working on high quality and timely completion of all client-level due diligencerequirements at the onset and renewal of client relationships-Delivering great customer service standards to define, analyze, to resolve queries andescalations-Act as the primary point of contact for the branch (US onshore), providing comprehensive support-Understanding and implementation of US Health Insurance regulatory standards, guidelines, policiesand procedures-Responsible for end to end support of the policy lifecycle services-Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch-Be a US Health Insurance domain expert to conduct end to end renewal activities-Foster and maintain a positive relationship with branch (onshore) staff to enhance the overallcustomer experience-Co-coordinating with internal operations team to get the renewal activities completed on time-Handle queries effectively, aiming to minimize re-work at service center-Ability to identify risks, issues and successfully navigate through to completion-Strong time management and organizational skills; ability to work independently and effectivelymanaging multiple tasks at once

Education

• Savitribai Phule Pune University

  Master of Business Administration - MBA, Business Administration and Management, General

• Savitribai Phule Pune University

  Bachelor of Commerce - BCom, Business Administration and Management, General