Shaun B.

Technology Service Manager - Commercial, Supply and Data @Asda

Leeds, GB

Responsible for delivery of services of Commercial, Finance and Data services• Level 3 point of escalation for Commercial, Finance and Data service areas• Senior Manager level business and technology engagement, establishing, building and maintaining relationships with business customers• Responsible for reviewing and approving change in the Commercial, Finance and Data areas• Responsible for business stakeholder engagement ahead of communicating business impact around change and system maintenance• Work with service design and transition to accept new services or significant changes as they go live• Support and development of a team of service coordinators and wider team• Regular service performance review and improvement with business customers • Identifies and identifies risks and supports subsequent risk reduction activities• Responsible for periodically issuing customer satisfaction surveys with a view to identifying areas to work on• Responsible for service stability and scheduling/running focus groups when they are required• Responsible for planning and communicating around seasonal periods such as peak trading and clock changes

Greenwood Dale Comprehensive School

10 x GCSEs - 4 A grades, 6 B grades