Shaughn McCluskey
Financial Services Specialist - Digital Insurance @Amazon Web Services (AWS)
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WORK HISTORY
Financial Services Specialist - Digital Insurance @Amazon Web Services (AWS)
Toronto, ON, CA
Market development leader working with L&A, P&C, Distributors & Reinsurers C-level executives to enable their Digital Channels and Customer Experience transformation. Supporting System Integrators and Independent Software Vendors create and go to market with industry leading solutions on AWS. Providing our field resources with sales assets and industry expertise that support key industry use cases and valuable customer engagement. Key use cases under my global purview are:• Transforming Insurance Experience – for customers, distributors and employees, across sales, underwriting, service and claims• Distribution Transformation – within the independent, captive, direct to consumer and bancassurance models• Digital Channel Transformation – driving growth through service channels
EDUCATION
McMaster University
Bachelor of Arts, Economics
SKILLS
ABOUT SHAUGHN MCCLUSKEY
I am a positive, energetic Digital Enthusiast, focused on defining, driving and delivering digital strategy and capability for clients, aimed at optimizing client experience, increasing revenue through digital sales, and reducing costs through transaction migration. Through relationship management, respectful collaboration and teamwork, I\'ve been recognized for leadership in the delivery of: • Digital business strategy • Digital transformation via responsive design and mobile applications • Innovation and AI Thought Leadership • Project Sponsorship and Delivery • Cross-functional executive engagement contact email: S••••••••@gmail.com Expertise: cloud adoption, machine learning, artificial intelligence, project/program management, innovative customer journey\'s, product management and product owner, portfolio investment and prioritization, insurance, banking and wealth management business, results driven, skilled in multi-tasking, building and motivating teams, impact and influence, project management and delivery, omni-channel, customer success, partner success, customer retention, engagement, digital sales and transaction migration from traditional to digital channels, kanban agile framework, jira board, confluence, jobs to be done, design thinking, customer and user experience design, slack, zoom, MS teams, G suite, hangouts.
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