Shaughn Houston
Director, Customer Experience @Esri Canada
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2021 — Present
Director, Customer Experience @Esri Canada
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SKILLS
Enterprise SoftwareVendor ManagementRenewal RetentionAccount ManagementMaintenance ManagementStreamlining OperationsCustomer SatisfactionStrategic PartnershipsInnovation ManagementTeam BuildingBusiness Process ImprovementCustomer ServiceManagementContractual AgreementsProfessional ServicesCloud ComputingProcess AutomationProduct ManagementFinancial GoalsBusiness ProcessSoftware Project ManagementCustomer SupportBusiness AnalysisContract ManagementSoftware ImplementationItil Service StrategyCustomer RetentionStrategic PlanningSaasCustomer ExperienceStrategyRequirements AnalysisCustomer EngagementCrmLong-Term Customer RelationshipsLeadershipTeam LeadershipCross-Functional Team LeadershipTechnical SupportProgram Management
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