Shatakshi U.
Actively looking for opportunities to grow professionally.
- Role
- Customer Experience Specialist at Multiplier
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Experience Specialist
Jun 2024 — Present
Delivering exceptional member and client support by efficiently resolving product-related issues—including payroll, benefits, and invoicing—within a turnaround time of 24 to 48 hours. Consistently maintain an average first-response time of just 8 seconds and a 100% Customer Satisfaction (CSAT) score.Also responsible for handling employee verifications and providing new joiners through structured training for the process.
Education
Narsee Monjee College of Commerce and Economics
Master's degree, Commerce
Smt Mithibai Motiram Kundnani College of Commerce and Economics 32nd Road Bandra Mumbai 400 050
Bachelor's of Commerce
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