Shashwat Rao
Servicenow Knowledge Management and Service Performance Specialist @STFC
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WORK HISTORY
Servicenow Knowledge Management and Service Performance Specialist @STFC
Daresbury, GB
EDUCATION
N M A M Institute of Technology, NITTE
B.E, Computer Science and Engineering
JEMS
School, Computer Science
SKILLS
ABOUT SHASHWAT RAO
Welcome to my LinkedIn profile! I am an accomplished ServiceNow Business Analyst with over 13 years of experience in analysing, designing, and implementing business processes using the ServiceNow platform.I have a proven track record of driving business transformation and process optimization through effective utilization of the ServiceNow platform.My expertise lies in collaborating with stakeholders to gather requirements, and translating them into well-defined user stories. I excel in bridging the gap between technical teams, process teams, and clients, ensuring smooth communication and alignment throughout the project lifecycle. By leading show-tell demo sessions and User Acceptance Testing (UAT), I have successfully delivered solutions that meet or exceed client expectations.In addition to my technical expertise, I possess exceptional communication and stakeholder management skills, allowing me to effectively bridge the gap between technical teams, process teams, and clients. My ability to articulate complex concepts in a clear and concise manner has been instrumental in fostering strong relationships with clients and ensuring their satisfaction throughout the project lifecycle.To learn more about my work experience and skills, you can connect with me, and I will be happy to discuss them. Thank you.
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