Shashwatha K
Business Associate @ Accenture India Pvt. Ltd ✦ Brand Management ✦ Business Development ✦ Operations Management ✦ Project Management ✦ Market Research ✦ Social Media Marketing ✦ 4+ Years Exp ✦ Marketing Specialist ✦
- Role
- Business Associate at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shashwatha K
4+ & A highly organized and detail-oriented Business Associate with over 4 years of experience in Content Reviewing, Policy Enforcement, and Data Analysis. Known for a strategic approach to Brand Management, Business Development, and Operations, I excel in optimizing processes and ensuring compliance with community guidelines and legal standards. My strengths lie in problem-solving, communication, and building cross-functional relationships that drive project success and organizational growth: Content Moderation & Community Compliance Market Research & Social Media Marketing Data Analysis & Reporting Project Management & Operational Efficiency Training & Mentorship for new team members : Reviewed & moderated content to ensure community safety and adherence to guidelines, escalating risks to appropriate teams for quick resolution. Developed & enforced content policies, collaborating with legal and cross-functional teams to maintain compliance with evolving standards. Analyzed content trends to inform moderation strategies, generating insights that helped stakeholders optimize resource allocation. Led quality checks and feedback loops, enhancing the accuracy and consistency of content moderation decisions. Proactively monitored digital channels to safeguard brand reputation & address user inquiries, building customer satisfaction.Leadership in Training & Mentorship: Trained and mentored new moderators, ensuring they are well-versed in best practices and company policies to support effective moderation decisions. Conducted public-facing staff trainings to keep everyone up-to-date with the latest protocols. Automated Solutions & Reporting: Leveraged automated algorithms to streamline content moderation processes, reducing workload & enhancing response times during high-traffic periods. Provided upper management with periodic reports on moderation metrics, enabling informed, data-driven decisions. Seeking New Opportunities: Passionate about pursuing a Business Analyst role to leverage my expertise in policy enforcement, content moderation, and data reporting. A proactive problem-solver and relationship-builder, I’m committed to upholding digital safety, enhancing user experience & driving operational excellence.
Experience
Business Associate
Apr 2020 — Present · Bengaluru, IN
Content Review and Moderation: Reviewed and moderated user-generated content to ensure strict compliance with community guidelines and legal requirements, maintaining a safe online environment. Risk Identification and Escalation: Identified and escalated potential safety and security risks to the appropriate teams, eectively mitigating threats and safeguarding user interests. Cross-Functional Collaboration: Collaborated with cross-functional teams to develop and implement comprehensive content policies and procedures, enhancing overall operational eciency. Trend Analysis and Reporting: Analyzed and reported on content trends and user behavior to inform and refine moderation strategies, driving continuous improvement. Training and Mentorship: Trained and mentored new content moderators on best practices and company policies, fostering a knowledgeable and competent team. Feedback and Process Improvement: Participated in regular team meetings to provide constructive feedback on moderation processes and tools, ensuring alignment with organizational goals. User Complaint Resolution: Investigated and resolved user complaints and inquiries related to content moderation decisions, enhancing user satisfaction and trust. Social Media Monitoring: Monitored and responded to social media and online forums to uphold brand reputation and maintain high levels of customer satisfaction. Quality Assurance Checks: Conducted quality assurance checks on moderation decisions and provided actionable feedback to team members, promoting accuracy and consistency. Industry Awareness and Innovation: Stayed up-to-date on industry trends and emerging technologies related to content moderation and online safety, ensuring the adoption of best practices and innovative solutions.
Education
Ramaiah Institute Of Technology
Master of Business Administration, Marketing and Finance
2016 — 2018
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