Shashwata Chanda
SE2-Oracle|| Ex-Wipro||
- Role
- System Engineer-ii at Oracle
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Shashwata Chanda
My journey from Analyst to Consultant was marked by delivering robust techno-functional…
Experience
System Engineer-ii
May 2025 — Present · Bengaluru South, IN
Delivered end-to-end technical support for Oracle Health systems, performing in-depth root cause analysis, issue remediation, and contributing to the Service Resiliency Program to enhance system uptime and performance.Managed internal deployment projects for Oracle applications, including requirement gathering, configuration, rollout coordination, and stakeholder communication across global teams.Defined and documented business specifications for application integration, aligning standard product functionality with local and global business processes to ensure seamless adoption.Diagnosed and resolved complex technical issues across Windows and Oracle Enterprise Linux platforms, applying system patches, upgrades, and bug fixes to maintain application stability.Collaborated with cross-functional teams to resolve incidents, implement proactive system improvements, and optimize application performance in a mission-critical environment.Led user acceptance testing (UAT), facilitated knowledge transfer to internal support teams, and ensured business readiness post-deployment.Acted as a primary point of contact for support escalations, managing relationships with internal technical teams and maintaining compliance with SLA timelines.Created specifications for data interfaces between enterprise applications, contributing to successful product rollouts and integrations.
Education
FUTURE INSTITUTE OF TECHNOLOGY 342
Bachelor's degree
2016 — 2020
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