Shashwat Khare

About Shashwat Khare

Dynamic Senior Leader in Technical Program Management with a proven track record at ServiceNow, Microsoft, driving strategic initiatives that enhanced operational efficiency. Expert in risk analysis, stakeholder management, Reliability Engineering and Operations, Developer Tools and Productivity, CI/CD automations. Passionate about building, leading and scaling new product and infrastructure management teams, coaching and growing people and teams which build elegant long-term solutions to tough problems, and revitalizing engineering functions through a data and metrics driven approach. I excel in cross-functional collaboration and team leadership, delivering impactful solutions in cloud operations and project management.

Experience

1. Sr Manager Technical Program Manager

   ServiceNow

   Oct 2019 — Present · Kirkland, WA, US

   Led the transition from MySQL to PGSQL, boosting database performance by 30%.• Executed a customer migration program, achieving migrations quarterly and reducing operational costs by 25%.• Enhanced operational efficiency, reducing costs and increasing productivity for 40+ automation processes, resulting in a 20% increase in customer satisfaction.• Managed project timelines and risks, reducing delays by 15%.• Improved cross-functional collaboration by 40% through effective communication channels.• Aligned business objectives with technology solutions, increasing overall business efficiency.• Fostered stakeholder relationships, increasing satisfaction and collaboration.• Developed dashboards and reports, improving risk identification and decision-making.• Implemented process improvements, reducing feature delivery time by 15%.• Created an automated testing framework, reducing testing time by more than 50%.• Championed the implementation of Objectives and Key Results (OKRs)framework.• Expanded team from 8 to 30+ members over three years, co-leading efforts in screening, interviewing, hiring, and training, resulting in a 50% increase in team productivity.

Education

• UPTECH Lucknow

  Masters Diploma, Web Technology Management

  1998 — 2000

• RML University

  Bachelors Degree, Commerce

  1997 — 2000

• Stella Maris Convent School

  High Sc, English

  1982 — 1995

Skills

• Service Delivery
• Technical Support
• Microsoft Certified Systems Engineer
• Cloud Computing
• Hyper-V
• Windows Server
• Cloud Operations
• Windows
• Storage Area Network (San)
• IT Operations
• Incident Management
• San
• Software Documentation
• Troubleshooting
• A+ Certified
• Servers
• Itil
• Microsoft Products
• Cloud Infrastructure
• Microsoft Technologies
• Virtualization
• IT Service Management
• Microsoft Certified Professional
• Operating Systems