Shashwat Chauhan

Junior Software Engineer @DXC Technology

Toronto, ON, CA

Designed and developed a cloud-hosted internal tool for knowledge base and ticket management using Microsoft Azure, implemented CI/CD pipelines with Azure DevOps for continuous validation, reducing deployment time by 50% and boosting ticket and process lookup time by 40%.• Developed and debugged applications written in C and Java within the Nonstop environment, enhancing system reliability by resolving 20+ critical issues a month on average leading to a minimization in application downtime.• Monitored Point of sale and Remote banking environments for various clients such as TD and CIBC. Resolving 100+ system alerts on average a week leading to 99.9% service up time.• Migrated the internal knowledge base from SharePoint to Confluence, and modernized documentation using Markdown and Confluence templates improving content clarity, structure, and reducing team lookup time by 40%.• Used ServiceNow for efficient incident management, service request tracking, and workflow automation reducing ticket resolution time by 30% through optimizing escalation protocols.