Shashi Singh
Strategy, Transformation, Growth
- Role
- Digital Growth Transformations Simplifications at 18Pixels™
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Shashi Singh
Business leader with 23+ years of experience in Assurance, Fulfillment, Supply Chain, and Billing & Revenue management. A seasoned player in Vendor Management, Supply Chain Operations & Delivery, Sales, Project Management, Business Controls, Business Risk, Profitability, Solutions, Sales, ESAT, and CSAT, with a number of notable accomplishments relating to turnaround and growth. Six Sigma, PMP, Prince 2, Agile, and Scrum trained. Experience in leading large-scale (over 1,500 FTEs\') delivery units across locations and transforming them into world-class operations. Sound knowledge of Next Gen industry tools & technology. Successfully delivered projects on BOTs, Analytics & Automation Initiatives. Experience in leading Training & Development of FTEs.(includes new hires & BAU process training)-PMP. Trained in Scrum, Agile & Prince 2-Experience in setting up 2 operations centers-Aligns business strategy with client requirements-Experience in setting up competency clusters-Expert in major Chat platforms like LivePerson, Salesforce, Genesis, and Kana tools-Value delivery through competency clusters deployment in business (Analytics, Next gen Workforce Management, Design team, Transformation team)-Worked with India, US, UK & Australian markets and understand the dynamics of these markets-A Digital transformation expert & who lives the values of his customers
Experience
Digital Growth Transformations Simplifications
Aug 2022 — Present · Lucknow, IN
Head of Operations
Education
St. Xavier's College Calcutta
Bachelor's Degree
1982 — 1997
Skills
- Customer Support
- Back Office
- Leadership
- Business Process Improvement
- People Development
- Service Delivery
- Global Delivery
- Process Management
- Operations Management
- Outsourcing
- Strategy
- Sla
- Bpo
- Business Process
- Team Management
- Process Excellence
- Mis
- Workforce Management
- Management Information Systems (Mis)
- Management
- Business Process Outsourcing (Bpo)
- Process Improvement
- Performance Management
- Vendor Management
- Offshoring
- Call Centers
- Contact Centers
- Six Sigma
- Transition Management
- Troubleshooting
- Service-Level Agreements (Sla)
- Black Belt
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