Shashikant S.
\"Customer Success Manager | Expert in SaaS & CPaaS | Crafting Innovative Use Cases for Enhanced Customer Experience\"
- Role
- Manager, Customer Success at Infobip
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shashikant S.
At Infobip, my focus has been on nurturing enterprise key accounts and fostering robust stakeholder relationships to ensure client satisfaction and retention. This dedication stems from over six years experience, where I\'ve consistently driven revenue growth and customer engagement through personalized solutions and effective escalations management.The team at Infobip benefits from my commitment to delivering an exceptional customer experience, with a strategic approach to product demonstration and issue resolution. My collaborative work with sales, product, and support teams not only aligns with our business goals but also creates a seamless experience that adds measurable value for both Infobip and our clients.
Experience
Manager, Customer Success
Dec 2021 — Present
Education
Chetana's R. K. Institute of Management & Research
MBA - Master of Business Administration, Marketing
2017 — 2019
Fr. Conceicao Rodrigues College of Engineering
production engineer, Logistics, Materials, and Supply Chain Management
2011 — 2015
Skills
- Project Management
- Engineering
- Production Planning
- Autocad
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Pharmaceutical Sales
- Purchase Management
- International Business
- Supply Chain Management
- Sales Process
- Business Development
- Leadership
- Single Piece Flow
- Microsoft Office
- Management
- Inventory Management
- Social Media Marketing
- Manufacturing
- Six Sigma
- Product Development
- Customer Service
- Business Analysis
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