Shashikala Ks
Senior Delivery Lead at Accenture | ServiceNow Market Lead EMEA,APAC | ServiceNow TPM |
- Role
- Senior Delivery Lead at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shashikala Ks
As a PRINCE2-certified Senior Delivery Lead at Accenture, I bring over 20 years of experience in IT consulting and professional services, specializing in project management, IT service management, and transition management. My expertise includes driving ITSM implementation, delivering end-to-end IT solutions, and leading process definition and reporting initiatives using ServiceNow. My approach emphasizes strategic collaboration, customer-focused delivery, and technical excellence. With a proven ability to manage complex transitions and implement ITIL-based processes, I aim to empower organizations to optimize operations and achieve seamless integration of technology solutions.
Experience
Senior Delivery Lead
Apr 2021 — Present
Education
Bangalore University
Bachelor's Degree, Bachelor Of Commerce
1999 — 2004
NRHS
High School
1997 — 1999
Skills
- Transition Management
- IT Service Management
- Requirements Analysis
- Change Management
- Itil
- Customer Service
- Service Delivery
- Prince2
- Operations Management
- Incident Management
- Project Planning
- Service Man\
- Project Management
- Requirements Gathering
- Risk Management
- Process Improvement
- Team Building
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