Shashidhar Narasipur
Global Mobility Lead
- Role
- Mobility Support Lead at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shashidhar Narasipur
Specialized in Global Mobility, Legal compliance, Establishment of Immigration processes, Development and implementation of immigration systems. In the last two decades, I have developed and driven strategic transformation plans to achieve outstanding results in mobility services globally, including immigration, relocation, and international assignments. My experience includes leading teams, fostering teamwork, train teams and provide effective feedback.
Experience
Mobility Support Lead
Aug 2011 — Present · Bangalore, IN
Managing a 15-member CRM, Customer Relationship Management team, providing voice & non-voice support to Travelers.• Maximized First Contact Resolution & Actual Response time by addressing queries in less than 24 hours.• Enhanced the Ticket resolving system in ServiceNow – category mapping reduction. • Working with AWS team to implement new Gen AI based features like Contact Lens, AmazonQ & Sentiment Analysis.• Implemented usage of ‘Amethyst’, for Mobility team, a Gen AI based tool bringing in consistency in quality of responses.• Digital Mobility Enablement - Enhanced user experience through a major integration drive – connecting Mobility tool with an assignment specific tool.• Managed Premium Services case management for MDs who travel on assignments and transfers (cost estimates, approvals, immigration, tax and Destination services)• India Business Partner for Outbound Delivery Center (immigration, travel, events, assignment management, tax and destination services)• Mobility Advisor for CMT & Products Industry Groups, Mid-west, and Cloud First Market Units. • Played a key role in limiting carbon budget and publishing sustainability data to the DTE leads.• Managed H1B Operations for five cycles (2011 – 2015) meeting the target set by India Technology Center. • Work & business visas for Europe Region – UK, Germany and Switzerland, overseeing UK Certificate of Sponsorship, Germany and South Africa Work permits. Compliance check on business visits to Schengen countries. • Asia Pacific country work permits for Singapore (EP & DPs), Malaysia, Thailand and Philippines.• Spearheaded process improvement projects like Canada work permits, short term travel related per-diems (Project Plasma) & conducted Impact Analysis for 30 plus topics with the team.
Education
University of Mysore
Bachelor of Science - BS
National Institute of Export Management
Diploma
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