Shashi Patel

Network Analyst @Fairleigh Dickinson University

Teaneck, NJ, US

Act as an liaison between the university and the vendor to implement Office365 migration project* Configure Cisco Nexsus Switches ports for Access switches inter-connecting university buildings.* Configure and replace Cisco Catalyst 3750 & 3850 that either fall off lease or are non-operational.* Install/upgrade IOS images on Cisco Catalyst 3750, 3850 switches,* Maintain backup configurations of Cisco Switches on a server.* Troubleshoot Single Mode(SM) and Multi Mode(MM) fiber links inter-connecting university buildings.* Provide maintenance, technical support and troubleshooting of network interfaces, computers, printers, phones and other network connected devices to ensure effective use of technology resources by faculty, staff and students virtually a 24/7 operation.* Implement, maintain, and assist in the planning, deployment, maintenance and troubleshooting of network/telecommunications equipment.* Responsible for initiating, conducting Site Surveys, and getting University Director approval of all Network cabling jobs assigned to the individual.* Responsible for following all University Systems and Security defined processes to guide any wiring or network project from idea or request to completion.* Act as an on-site manager/liaison to monitor/manage external wiring vendors.* Responsible to write technically correct, complete and detailed site survey documents and to facilitate external vendors quoting from the site surveys.* Provide over-the phone and on site assistance to users: problem identification, instruction, and resolution of problems.* Responsible for exemplifying the customer service standards set by department.* Responsible to create and maintain written documentation on problem solutions, tool configurations and end user documentation.* Log real time written journal entries documenting actions taken on all ticket requests. Close tickets

New Jersey City University

BS, Computer Science

Ace Computer Training School

CCNA