Shashi Middha
Digital Transformation & Service Delivery Leader | Enterprise IT | Governance | SLA Excellence
- Role
- Information Technology Service Delivery Manager at Tata Consultancy Services
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shashi Middha
I am a Senior IT & Digital Transformation Leader with 20+ years of global experience delivering large-scale IT operations, digital transformation programs, and enterprise platforms across Telecom, Healthcare, Oil & Gas, Banking, and Manufacturing.I specialize in IT service delivery, governance, and execution at scale, with a proven track record of 100% SLA compliance, 97–98% customer satisfaction, and operational efficiency improvements of up to 30%. I have led multi-country teams (20–25+ FTE) and managed multimillion-dollar contracts (USD 1M+), ensuring stability, compliance, and measurable business outcomes.What I Bring:IT Leadership & Service Delivery: End-to-end ownership of infrastructure, applications, and enterprise support (ITIL v4)Digital & Enterprise Transformation: Delivery of complex transformation programs across regulated and high-availability environmentsProgram, Portfolio & Product Management: Agile / SAFe-driven execution with strong governance and benefits realizationExecutive & Stakeholder Engagement: Trusted partner to CxOs, business leaders, and global clientsVendor & Contract Management: Financial, risk, and performance governance across large vendor ecosystemsCareer HighlightsLed enterprise IT services with 100% SLA adherence and sustained 97–98% CSSOwned, accountable and governed multi-year service delivery contract(> USD 5M)Delivered USD 1.65M Oil & Gas digital transformation program, improving delivery timelines by 20%Improved API performance by 25% through product and platform optimizationSuccessfully led APAC-wide SAP delivery (SD, FI, MM) with zero SLA breaches
Experience
Information Technology Service Delivery Manager
Jan 2022 — Present · Kuala Lumpur, MY
Support Teams under my portfolio#Service reports#Process Improvements and creating scope or new opportunities for new assignment and bring billing#Creating visibility for the team and re-awarding for the high performances
Education
St. Marys College
11 and 12 Std, Mathematics
Alliance Business Academy
Master's Degree, MCA
1998 — 2001
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