Shashi Gautam
Senior Director of Professional Services (North America & Latam) @Zendesk
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WORK HISTORY
Senior Director of Professional Services (North America & Latam) @Zendesk
Boston, MA, US
EDUCATION
Ravenshaw University
Bachelors, Mathematics
Harcourt Butler Technical University
Masters, Computer Applications
SKILLS
ABOUT SHASHI GAUTAM
Passionate tennis player and technically sophisticated business leader with extensive services sales, delivery and program management experience offering proven ability to shape organizational performance and responsiveness to business needs with prominent contribution to profitability, cost control, process optimization and customer satisfaction. Deep cross-cultural exposure and experience managing teams in Asia, Europe and the Americas, negotiating with global vendors/suppliers, and empowering globally distributed teams to consistently deliver value. Instrumental in supporting sales growth and effective service fulfillment operations through agile project management process, resource utilization and cost effective sourcing. Managed technical content development, certification and delivery on-demand or instructor led.Customer Success, Technical Account Management, Consulting Services, Enterprise & SMB SaaS Implementations, Project Management, Program Management, P&L, Partner Enablement, Technical Sales & Business Development, Renewals, Negotiations & Commercial Agreement Management, Offshore & Domestic - Staff Development, Security & Compliance - FedRAMP/FISMA, Loyalty, SOA Technologies, SalesForce, Netsuite, JIRA, Agile, Scrum, Data Analytics, B2B, ETL, ESB, Complex Enterprise deployments on the Cloud and On-premise, Large scale migrations from Oracle
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