Shashank Shekhar
Business/Product @Tech Startups | Ex-Founder, Ex-Nomura | IITB
- Role
- Senior Manager, Customer Success at AiDASH
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Senior Manager, Customer Success
Feb 2023 — Present · Gurugram, IN
Led delivery of satellite analytics and software adoption for 30+ pilot and full-scale SaaS customers across US, Canada and Australia- Conceptualized and led org-level change management of transforming delivery operations to Jira-enabled agile-based processes leading to higher throughput, timely deliveries and lesser sources of inaccuracy by cross-functional collaboration with other teamssuch as GIS, Engineering, Data Science, Analytics and Customer Success- Won AiDASH HackAIthon for building a RAG-based agentic AI system that managesthe ticketing system along with generating client-facing responses including gathering required information from the client based on past interactions, thereby, improving SLAsfor First Response Time and Resolution Time
Education
Indian Institute of Technology, Bombay
Bachelor of Technology (B.Tech.), Civil Engineering
2011 — 2015
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