Shashank Agrawal

About Shashank Agrawal

Strategic and results-oriented Engagement & Program Manager with 11+ years of diverse experience driving digital transformation, client engagement, and regulatory excellence across Banking, Insurance, and Technology sectors.I specialize in Digital Experience, Enterprise SaaS, AI/ML, Data Analytics, and Governance, Risk & Compliance (GRC) — helping global banks and enterprises modernize systems, enhance compliance posture, and achieve sustainable growth.Over the last decade, I have successfully:Delivered $8M+ in global program revenues, leading high-impact digital initiatives across BFSI and Telecom.Implemented enterprise-wide GRC frameworks ensuring policy compliance, operational resilience, and audit readiness.Managed digital and data modernization programs leveraging AWS, GCP, and hybrid cloud architectures.Led Data Lake, AI/ML & Business Analytics projects, translating data into business insights and strategic advantage.Directed end-to-end program delivery using Agile and SAFe methodologies for large-scale transformation projects.Spearheaded customer experience and digital engagement platforms, improving NPS and brand visibility.Built and mentored cross-functional teams across multiple geographies, ensuring delivery excellence and innovation.With a strong understanding of regulatory, risk, and compliance governance, I bridge technology and policy to ensure business growth aligns with audit, cyber, and data governance standards. My GRC expertise spans policy design, internal control alignment, compliance monitoring, and stakeholder communication—driving accountability and transparency in delivery.As a strategic leader, I combine business acumen, delivery discipline, and digital foresight to help organizations accelerate transformation while staying compliant and customer-focused.Driven by curiosity and continuous improvement, I believe in delivering measurable value — building trust through innovation, integrity, and collaboration.Let’s connect if you’re passionate about transforming digital ecosystems, strengthening governance frameworks, or scaling client success in BFSI and technology.

Experience

1. Vice President Production Services

   YES BANK

   May 2025 — Present

   Strategic GRC SPOC, driving enterprise-wide Information Security Governance, Risk, and Compliance initiatives across ISO 27001, SOC 2, PCI DSS, RBI, and SEBI frameworks. Experienced in bridging GRC, Infrastructure, and Application teams to strengthen cybersecurity posture, regulatory adherence, and audit readiness. Skilled in risk assessment, policy governance, incident response, and KRI/ORM management with a focus on proactive compliance, stakeholder alignment, and continuous improvement.

Education

• Thakur Institute of Management Studies, Career Development & Research

  Master of Computer Applications (MCA), Computer Software Technology/Technician

  2011 — 2014

Skills

• Application Lifecycle Management
• Client Relations
• Technical Documentation
• Microsoft Office
• System Requirements
• Mobile Marketing
• Html
• Cost Benefit
• Multiple Project Coordination
• Cost Control
• Windows
• Vendor Contracts
• Powerpoint
• Javascript
• Css
• Mobile Applications
• Unit Testing
• Statements of Work (Sow)
• Project Management
• Cms
• Proactive Monitoring
• Project Planning
• Test Cases
• Cost Planning
• Google Analytics
• Vendor Management
• Vendor Coordination
• Cost Management
• Technical Support
• Client Services