Shashank Omji
Manager – Risk Management & Fraud Investigations | EXL | Ex-Amazon | Driving Fraud Prevention & Operational Excellence
- Role
- Manager Fraud Operations at EXL
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shashank Omji
Experienced Assistant Manager with 11 years across Amazon, Cars24, and currently working…
Experience
Manager Fraud Operations
Jul 2024 — Present · Gurugram, IN
Managing a team of 70+ agents for transaction monitoring and check deposits, including high-risk checks and other operational queues- Overseeing incentive plans for a team of 120+ agents- Driving and monitoring productivity, quality, and key team metrics- Handling team shrinkage, attrition, and overall people management- Managing team rollover and presenting weekly/monthly performance updates to the client- Analyzing data and providing interpretations for regular reviews- Assigning priority queues, organizing training for new queues, and forecasting workloads based on batches and volumes
Education
BIRLA INSTITUTE OF TECHNOLOGY MESRA
BBA, Business, Management, Marketing, and Related Support Services
2009 — 2012
ICFAI BUSINESS SCHOOL
MBA, Marketing Research
2012 — 2014
BAL BHARATI PUBLIC SCHOOL
B.S
2006 — 2007
BAL BHARATI PUBLIC SCHOOL
XII; B.S, Commerce
2008 — 2009
Skills
- Market Research
- Marketing
- Microsoft Office
- Research
- Data Analysis
- Market Analysis
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Spss
- Business Analysis
- Teamwork
- Team Management
- Competitive Analysis
- English
- Business Strategy
- Marketing Strategy
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