Shashank Deshpande
Product Support Representative II @UKG | Ex-Customer Support Advisor II @Concentrix | Ex-Customer Support Executive @Hexaware | Ex-Software Developer Intern @Shoppeal Tech Pvt Ltd (remote)
- Role
- Product Support Representative Ii at UKG
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shashank Deshpande
Technical Support professional with 2+ years of experience supporting international customers (US & UK) across voice, chat, and ticket channels. Strong exposure to SaaS support workflows, including Salesforce CRM, Zendesk ticketing, and Jira-based escalation. Skilled in L1 troubleshooting, RCA documentation, and managing SLAs in high-volume environments. Actively transitioning into dedicated SaaS Support / Technical Support roles.
Experience
Product Support Representative Ii
Feb 2026 — Present · Pune, IN
Education
Dr Khatri College Chandrapur
Bachelor's Degree in Computer Science , Computer Science
Dr. Khatri College Chandrapur
Master's degree, Computer Science
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