Shashank Chaudhary

About Shashank Chaudhary

Specialties- Business Development Partnerships and Alliances, Business Strategy, Marketing, Data Analytics, Product Marketing, Social Media, Vendor / Merchant Acquisition, Ad Sales, Operations, Vendor Management, Procurement, Retention, Client Experience, Fraud & Disputes Investigator, Logistics, Rider Churn Control, City Shutdown Control.

Experience

1. Merchant Experience

   ShipBob

   Feb 2023 — Present

   Resolution Expertise: Deliver timely and effective resolutions to merchants\' queries, ensuring they receive comprehensive support.• Relationship Management: Foster and maintain strong relationships with merchants, enhancing trust and loyalty through consistent engagement.• Proactive Follow-Up: Implement consistent follow-ups on all cases, striving for complete and timely resolutions that exceed merchant expectations.• Collaborative Problem-Solving: Investigate merchant concerns and analyze root causes while collaborating with cross-functional teams to achieve timely solutions.• Escalation Management: Promptly escalate urgent issues, always prioritizing a positive merchant experience.• Application Management: Efficiently manage various applications and resources, including contact management systems and knowledge bases, to streamline operations.• Effective Communication: Communicate seamlessly with both merchants and internal stakeholders to facilitate effective collaboration.• Feedback Utilization: Actively gather and share merchant feedback to drive continuous service improvements.• Resource Optimization: Utilize all available SOPs, tools, and resources to ensure each interaction delivers an exceptional merchant experience.• Quality Assurance: Adhere to quality processes to uphold the highest standards while handling transactions, ensuring exceptional merchant interactions.• Product Support: Provide comprehensive product support by troubleshooting issues and delivering timely solutions to enhance merchant satisfaction.• Operations Management: Oversee daily operations, ensuring efficient workflows and effective coordination among team members to meet service goals.• Team Guidance: Mentor and guide team members to achieve individual and team KPIs, fostering a high- performance culture.• KPI Achievement: Monitor and report on key performance indicators, ensuring that targets are consistently met or exceeded.

Education

• Kalinga University, Raipur

  BCA

  2014 — 2017