Shashank Verma

Role: SVP at EXL
Location: New York, NY, US
LinkedIn followers: 500 followers

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Experience

SVP
EXL
Oct 2023 — Present
Use data to drive customer experience transformation combined with the right set of technologies and domain expertise. Leverage data insights to understand the customers and offer frictionless experiences on channels of their preference. Helping large Enterprises maximize growth, NPS and reduce costs through digital channels and thin human operating model.

Skills

Outsourcing
Project Management Office (Pmo)
Management
Itil
IT Service Management
Information Technology
Microsoft Sql Server
Service Delivery
Pmo
Vendor Management
Cisco Technologies
Team Management
IT Strategy

Contact information

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Work email
s••••••••@exlservice.com
Personal email
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Direct dial
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Current company

EXL

Business Consulting and Services · 59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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Experience

SVP

Skills

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