Shashank Uday Kumar

Business Operations Manager @Aqualeo Digecom

Royal Tunbridge Wells, GB

Acted as the central point of contact for 20+ UK and international clients, strengthening long-term business relationships and driving repeat engagement.• Managed remote teams of 15+ resources across India and Vietnam, delivering e-commerce and digital marketing projects for UK SMEs and startups.• Spearheaded client-facing e-commerce programs in the UK market, delivering tailored solutions that increased online sales by up to 30%.• Led end-to-end e-commerce operations including platform deployment, 50+ product launches, and CRM/payment integrations, enabling smoother customer journeys.• Drove business development by identifying cross-selling opportunities, contributing to 15% revenue growth from existing UK clients.• Coordinated cross-functional teams to deliver scalable e-commerce and digital marketing initiatives, achieving a 95% on-time delivery rate.• Provided strategic advisory to UK clients on best practices for e-commerce growth and digital marketing, helping several businesses achieve double-digit sales growth.• Improved client retention by implementing performance tracking and feedback loops, leading to a 20% increase in repeat contracts.

Indian School of Management and Engineering

Graduate Diploma in Business Administration, Business Administration and Management, General

Seshadripuram college

Under Graduate, Electronics

The Manchester Metropolitan University

Master of Business Administration (M.B.A.), International Marketing