Shashank Solanki
Vendor Management | Relationship Management | Strategic Partnerships | Customer Service Global Outsourcing
- Role
- Vendor Operations Manager at Pearson
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shashank Solanki
Strategic vendor management and sourcing professional with 14+ years of experience…
Experience
Vendor Operations Manager
Apr 2022 — Present · Noida, IN
As part of the Content Services Centre, we as a team are responsible for supporting the effective delivery of content services for all teams across global markets by strategic outsourcing partners by promoting best practices and compliance with a specified process and tools- Lead effective global content services delivery through strategic partners, ensuring compliance and best practices- Establish strong business-vendor relationships, enabling smooth scope, rate, and issue management- Drive initiatives leading to reduced escalations and improved customer satisfaction- Oversee vendor performance through metrics and SLA targets.
Education
Osmania University
Bachelor's degree
2007 — 2010
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