Shashank Singh
Customer Success & Revenue Leader | Enterprise SaaS | Retention, Expansion & Lifecycle Strategy | Executive Stakeholder Partner
- Role
- Customer Success Lead at Amplicomm Solutions Private Limited
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Shashank Singh
Customer Success Leader with 12+ years of experience driving enterprise adoption, retention, and expansion across SaaS, analytics, and technology-enabled platforms.I have led global portfolios delivering:• 115%+ Net Revenue Retention• 90–95% Gross Retention• 15–22% Expansion Growth• ~35% Improvement in Time-to-ValueMy approach combines structured lifecycle governance, predictive health analytics, executive business reviews, and outcome-based cross-sell strategies to create long-term revenue resilience.With experience across SaaS (PiWheel/Stackline), digital commerce (Panasonic), and enterprise technology (Infosys), I bring both strategic vision and operational execution discipline.
Experience
Customer Success Lead
Amplicomm Solutions Private Limited
Sep 2025 — Present · Pune, IN
Leading enterprise Customer Success strategy across analytics and automation portfolios, owning the full commercial lifecycle from onboarding to expansion and renewal.• Driving 18–22% YoY account growth through structured expansion and cross-sell motions• Reduced portfolio revenue risk by ~20% via predictive health scoring and proactive churn mitigation• Own end-to-end lifecycle governance (Onboarding → Adoption → Value Realization → Renewal)• Institutionalized Executive Business Reviews linking product KPIs to measurable ROI• Built data-driven success plans improving adoption velocity and renewal readiness• Partner closely with Sales & Account Management to convert success signals into expansion pipeline
Education
Indian Institute of Management Udaipur
Master of Business Administration - MBA, Sales,Marketing and Strategy
2016 — 2018
GALGOTIA S COLLEGE OF ENGINEERING AND TECHNOLOGY, GREATER NOIDA
Bachelor of Technology - BTech, Computer Science
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