Shashank Singh
Assistant Manager - Service Delivery & Process Excellence | Leadership & Administrator | E-commerce/Travel/Telecom | International/ Domestic Verticals | Client Management
- Role
- Assistant Manager at IGT Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shashank Singh
At V5 Global, my focus is steering a dynamic team of professionals to exceed performance…
Experience
Assistant Manager
Nov 2024 — Present · Gurugram, IN
Oversee travel bookings, ticketing, refunds, and ensure SLA adherence.Manage and mentor agents, conduct training, and monitor performance.Ensure high customer satisfaction, handle escalations, and maintain service quality.Adhere to airline policies, prevent fraud, and ensure data security.Coordinate with travel partners, vendors, and internal teams for smooth operations.Analyze trends, optimize processes, and enhance overall efficiency.
Education
GOVERNMENT POLYTECHNIC COLLEGE JHAJJAR HARYANA
Electronics and Communication Engineering , Radio, Television, and Digital Communication
2018 — 2020
Department of Business Economics, University of Delhi
BCA – Bachelor of Computer Applications, Computer Programming and Software Development
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